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How Can We Help?

If the delivery address is in the UK or the European Union, there's no need to worry as you won't be charged any customs duties or import charges. Our international customers outside of these countries should be aware that the prices on our website do not include any customs charges. These vary depending on the country and on certain occasions you may have to cover these additional costs when you receive your order.
All the shipping options and costs will be clearly shown in your shopping basket for you to choose the method you prefer. The majority of our products can be shipped using Standard, Express, Next Day and Timed delivery options. Even with locations or products where Next Day shipping is not available, we can still guarantee all orders are processed the very same day so we can keep your shipping times to the absolute minimum.
A full list of available shipping destinations will be displayed in your shopping basket prior to confirming payment, but suffice to say, you name it, we'll be able to ship there (with one or two exceptions!).
Of course it is - we wouldn't be called Net World Sports if we couldn't would we?! Thanks to our extensive range of couriers we can ship to more than 230 countries and territories across the globe, from Australia and Germany, through to the United States and Canada.
Contact our fantastic Customer Service team and we'll be able to find out what went wrong with your original order, what items you're missing and send out everything you need to complete your order. It'd be great if you've got your order number handy when you get in touch, but no worries if you haven't we'll be able to sort it.
Get in touch with our helpful Customer Service team immediately and we'll get to the bottom of the issue. Ideally if you have your order number at hand that'll make it quicker and easier for us, but don't worry if you can't find it. We'll happily sort out sending the correct items out to you and advise you on what to do with the goods you've received.
Sometimes the best-laid plans don't quite come together and even if you've got a specific shipping timeslot there may be occasions where your order is delayed. Using the tracking number provided in your order dispatch email is always a good first port of call as there may be some explanation on the courier's website. If not, just get in touch with us and we'll do some investigating for you!
We know there'll be occasions where it won't be possible for you to sign for your order in person. When that happens, our courier will leave a little calling card with clear instructions about how you can either get your package re-shipped or how to collect it from a local depot.
Many of our couriers may require a signature to successfully deliver your order, which is why we recommend (where possible) having your items delivered to a place where you know someone will be in to receive them - whether that's at your home address, with a trust worthy neighbour or to your place of work. The following couriers may require a signature: FedEx, Landmark, Yodel, UPS, DHL, Hermes, Parcelforce & Tuffnells. The following couriers do not require a signature: Royal Mail. You can find out which courier will be delivering your order by checking the tracking links included within your shipping confirmation email. Without a signature, the courier may not be able to successfully deliver your order.
Once your order has been dispatched from our warehouse and it's winging its way over to you, you'll receive an email update including full tracking details so you can check the progress on the relevant courier's website. You can also do this by quickly logging in to your account on our website.If you have any problems tracking your order or wish to provide delivery instructions, please get in contact with our customer service team and we'll do our best to help. Alternatively, please contact the courier directly."
FedEx, Landmark, Yodel, UPS, DHL, Hermes, Parcelforce, Tuffnells & Royal Mail are just some of the couriers we use to ship items from our warehouse to your door. Thanks to our great links with all the major hauliers we can call upon an extensive range of couriers, which gives you the widest possible choice of delivery options and enables us to deliver your order in the most cost-effective and timely way.

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